1. Introduction

KOOBE USA ("we," "us," or "our") operates the www.koobeusa.com website. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our website and use our services.

2. Information We Collect

We collect information you provide directly, including:

• Personal identification information (name, email address, phone number)
• Immigration case information and documents
• Payment and billing information
• Communication records and correspondence
• Website usage data through cookies and analytics

3. How We Use Your Information

We use collected information for:

• Providing immigration legal services
• Processing applications and managing cases
• Sending updates about your case status
• Communicating about appointments and consultations
• Processing payments and billing
• Improving our services and website
• Complying with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to safeguarding your data.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Government agencies (USCIS, DOS, etc.) as required for immigration processing
• Legal partners and consultants assisting with your case
• Service providers maintaining our website and systems
• Law enforcement when required by law

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• File a complaint with privacy authorities

7. Cookies and Tracking

Our website uses cookies to enhance user experience and gather analytics. You can control cookie settings through your browser. We respect your preferences regarding tracking.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we take steps to delete it immediately.

9. Contact Us

For privacy inquiries, contact us at privacy@koobeusa.com or call (507) 339-0586.

1. Agreement to Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Scope of Services

KOOBE USA provides immigration consultation and case management services. We are not government agencies. All services are provided on an independent contractor basis subject to applicable legal requirements.

3. Attorney-Client Relationship

An attorney-client relationship is established only upon execution of a formal representation agreement. Consultation does not constitute legal representation unless otherwise agreed in writing.

4. Fees and Payment

Our fees are stated in writing and subject to agreed payment terms. Client is responsible for:

• Professional services fees
• Government filing fees
• Translation and courier services
• Other case-related expenses

5. No Guarantee of Results

While we use our best professional efforts, we cannot guarantee specific immigration outcomes or timeline. Immigration decisions rest with government agencies, not our firm.

6. Limitation of Liability

Our firm shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of KOOBE USA or licensed to us. Unauthorized reproduction is prohibited.

8. Dispute Resolution

Disputes shall be resolved through binding arbitration in Minnesota, subject to applicable immigration law and attorney ethics rules.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes are effective when posted to the website.

10. Contact

For questions about our terms, contact us at legal@koobeusa.com or (507) 339-0586.